Student Spotlight: Jennifer Servedio

Name: Jennifer Servedio   
Expected graduation year: 2018 
Program: MS in Information Management 
Job title: Director of Budget and Strategic Planning, Office of the CIO  
Employer: Colgate University 
LinkedIn profile

Tell us a bit about yourself.

I have been working in IT in higher education for the last 18 years at Colgate University. Throughout my career I have held several positions, including helpdesk technician, network and systems engineer, director of infrastructure and operations, interim CIO, interim ISO, and currently director of budget and strategic planning. My husband and I live in Hamilton, New York, which is about 45 minutes from Syracuse University. I enjoy spending time with my dogs, volunteering in my community, and serving as a Hamilton Village Trustee.

How do you define information management?

We are surrounded by data in our personal and work lives. Organizations lose a lot of money every year due to mishandling of data, data breaches, and inconsistent data that could be used for decision-making. Managing, analyzing, validating, and securing all of that data can be a challenge. Having the knowledge to take on this challenge is very beneficial.

What is your academic background?

I have two degrees from Morrisville State College—an AAS in Computer Information Systems and a BT in Network Administration.

What made you want to explore a career in information management?

Throughout my career I have had the opportunity to work with data in different ways. Bringing all of that knowledge together at a master’s level will provide the credentials that I need to further my career.

How are you applying what you are learning in your program?

I am in my second term and find that I’m learning some new skills but enhancing many that I already have. Getting different perspectives from classmates also helps to see different ways to approach problems and manage projects.

What do you plan to do after you graduate with your master’s in information management?

This degree brings two things to my life. First, it’s something that I want to do for me. Personal growth is very important to me. Second, it brings career opportunity.

How will this degree move you closer to your long-term career goals?

This degree complements my already diverse skill set and will help secure my future in executive IT management.

Tell us about your experience collaborating with classmates in an online environment.

The online environment is great. It’s as close to being in the same room as you can get. My classmates have all been very supportive and engaging. We are able to collaborate outside of class in the same environment to work on group projects. It’s been easy to use and reliable.

Being part of the executive program puts me in classes with students who have backgrounds similar to mine. We are mindful of busy work schedules, family obligations, and overall stress levels. It’s a great support system. We are also able to provide a lot of real-life information throughout the course.

What advice do you have for others considering this degree?

I am very happy with the courses, professors, and support that I have received. It’s challenging, fast-paced, and very rewarding. I would definitely recommend it!